Customer Support


Get help with returns, exchanges, and refunds

We're open M-F, 9-5 EST.

We ship USPS, and provide tracking information via the email address you provided in your order.

All one-of-a-kind pieces and items over $100 are shipped with a signature confirmation.

Returns:

Issue with your purchase? We're happy to help. Within 30 days of the ship date, please return your unused purchase to our shipping office for a refund. 

Send us a note in your package, or email us at orders@bittersoutherner.com
 with:

  •    your order number (or the name of the purchaser, if it was a gift)
  •    the issue with your order
  •    let us know if we can help, or just let us know a return is on the way.

After you’ve emailed us, our shipping address* for returns and refunds is:

The Bitter Southerner
Unit 335

726 Ponce de Leon Pl NE
Atlanta, GA 30306

*Please note, this is where we receive mail, but it is not always a manned location.

We cannot exchange or refund:

  •    Shipping charges (unless we have made a shipping error)
  •    Items in worn or damaged condition
  •    Returns or exchanges after 30 days of the ship date
  •    Final sale items / product subscriptions, such as the Coffee Club
  •    Gift cards

Exchanges: 

Need a different size or product? If you are exchanging merchandise, please let us know by note or email your order number (or the name of the purchaser, if it was a gift) and what you’d like in exchange, and we will email you a shipping label.

Sorry, unless it was our fulfillment or product error, returns and refunds are not eligible for return shipping labels.

Refunds:

As soon as we receive the item back in unused condition, refunds will be refunded back to your original method of payment, minus shipping charges. A notification of your refund will be immediately messaged to the email address on file.

Still have a question?

Not a problem. Please email Mary Liebowitz at orders@bittersoutherner.com, and she'll help you with anything related to the General Store and customer support.

 

Thank you, we appreciate your support of The Bitter Southerner!