Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.

Perishable goods (such as food) cannot be returned, refunded, or exchanged. Gift cards cannot be returned, refunded, or exchanged.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Issue with your purchase? We're happy to help. Within 30 days of the ship date, please email us at orders@bittersoutherner.com with:

• your order number (or the name of the purchaser, if it was a gift)
• the issue with your order

We cannot exchange or refund:

• Shipping charges (unless we have made a shipping error)
• Items in used, worn, or damaged condition
• Returns or exchanges after 30 days of the ship date
• Final sale items / product subscriptions, such as the Coffee Club
• Gift cards

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at orders@bittersoutherner.com.

Sale items (if applicable)
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
Need a different size or product? You'll get the right size or color fastest by placing a new order. Then, let us know about the desired exchange by emailing orders@bittersoutherner.com, sending your order number (or the name of the purchaser, if it was a gift). We will email you a return shipping label. Once we receive the original item back in unused and good condition, we will be glad to issue a refund.

Please remember we are a small business. It is difficult for us to keep all of our products in stock at all times. Also, many of our products are often limited runs or seasonal. If the product you desire is out of stock, please consider purchasing another one of our products at the same price point. When we receive the original item back, we will process a refund for the new purchase.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.